The information contained in this section of the website is provided in good faith as general educational material only and, where applicable, is based on stated assumptions. Any information provided or derived from examples or calculators should not be relied on as a true representation of any actual superannuation entitlements or benefits from any particular fund or scheme.

The information and material on this website is to assist you to gain a broad understanding of superannuation and other general financial matters, is provided for general information only, and has been prepared without taking into account your particular financial needs, circumstances and objectives.  You should not rely on any information or material on this website, and before making any investment decision we recommend that you consider whether it is appropriate to your situation and seek appropriate financial, taxation and legal advice.

Links and frames connecting this website to other websites are provided for your convenience only, and do not mean that Guild Trustee Services Pty Ltd or Guild Financial Services Limited endorse or approve those other websites or their content.

Guild Trustee Services Pty Ltd (the Trustee of Child Care Super), Guild Financial Services Limited and their directors, officers, employees and agents make no representations and give no warranties in respect of, and to the extent permitted by law, exclude all express or implied representations and warranties in relation to, this website and/or the accuracy, currency or completeness of any information or material provided at or through this website.

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Member FAQs

How do I join?

Once you have read the Product Disclosure Statement you should complete the attached Member application form. If you are employer sponsored, your employer will need to complete an Employer Application form and Contribution Schedule.

If not, and you are applying independent of an employer sponsor, include a cheque or Direct Debit request for your first contribution, or a Rollover form to rollover funds from another institution.

How do I know when my member account has been opened?

Your Account details, such as your name, address and member number will be confirmed to you in a welcome pack.

How can I contribute more to my super?

  • Make a one-off contribution, by mailing a cheque with a Personal Contribution form, OR BPAY.

  • Make regular contributions, by completing the Direct Debit request form and mail or fax it to us. To stop the Direct Debit payments you will need to advise us in writing.
  • Arranging to have contributions deducted from your pre-tax salary by your employer who will then send the contribution to GuildSuper (this is called salary sacrifice).

How do I withdraw my benefit?

Your superannuation is generally payable on retirement, permanent disablement, death or in other circumstances set out in superannuation law. When you are eligible to access your benefit it can be paid to you as a lump sum or it may be used to purchase a pension. To withdraw or rollover your benefit please call Member Services on 1300 361 477 8am to 7pm (AEST) Monday to Friday.

How can I rollover other super accounts?

You can easily rollover your other super accounts into your GuildSuper account by completing the Rollover form. Once we receive your Rollover form we will contact your previous super fund on your behalf and instruct them to transfer any money into GuildSuper. You will be advised in writing once the rollover has been received.

How do I invest my money?

You can nominate which portfolio(s) you would like your money invested in by selecting them on the application form. You can change this investment choice at any time by completing an Investment Details form.

If you do not select an investment portfolio or if your employer has selected GuildSuper on your behalf, your funds will be invested according the Trustee Choice Age Based default, until you make your own selection (if any).

Trustee Choice invests your contributions in a portfolio that matches the risk profile for your age.

The Product Disclosure Statement contains more information about your investment options.

How do I access information online?

You can take control of your superannuation by accessing your account details online 24 hours a day, every day of the year. You can:

  • update your account details
  • view and update your beneficiary details
  • view your account balance and a transaction list of your account
  • view and switch your investment portfolio, and
  • access a range of educational tools including web calculators.

If you have your Member Number and PIN you’re ready to go online now. Click here to get started.

If you don’t have either your Member Number or PIN, please call Member Services on 1300 361 477.