16 March 2026

Pharmacy professionals care for their communities every day. But many are quietly carrying a lot themselves. Recent research from MetLife shows that almost 80% of working Australians feel mentally strained sometimes or most of the time (1).  

For many, that strain shows up as stress, anxiety, burnout, overwhelm or emotional fatigue. Women and carers are feeling it most often – and we know many of our members are balancing work, family and financial responsibilities all at once. 

Mental strain doesn’t always mean a diagnosis. Sometimes it can show up as:  

• Difficulty sleeping 

• Low energy 

• Feeling constantly ‘on’ 

• Irritability 

• Trouble concentrating 

• Feeling stretched too thin for too long. 

People experience mental health challenges in different ways – and they need different kinds of support at different times. Some need clinical care. Others need practical, preventative support to help manage everyday pressure before it escalates.  

How we’re helping 

As part of your GuildSuper membership, you and your family* have access to MetLife 360Health, an expert-led wellbeing program that offers a range of services, including two mental health services. 

The first is Mental Health Assist, designed for people who need clinical support, a review of a diagnosis, or help navigating treatment options. 

The second is a new Coaching Program, which supports those experiencing everyday mental strain by providing practical, preventative support to help manage stress and build resilience. You can access both of these services at no extra cost.  

Why early support matters 

MetLife’s research shows that mental strain is affecting Australians at work. They found that, of those impacted by mental strain:  

• 63% feel drained most of the time 

• 52% feel distracted 

• 46% feel overwhelmed with work 

• 40% feel easily irritated by small problems 

• 38% feel mentally checked out 

At the same time, many people put off seeking support due to barriers like cost or embarrassment.  

• 63% cite cost of consultations 

• 34% mention stigma or embarrassment 

• 30% struggle to find a knowledgeable healthcare provider 

The Mental Wellness Coaching Program is designed to help remove those barriers and help you find a clearer path forward. It’s: 

• Included in your GuildSuper membership at no extra cost 

• Available to your children, partner, parents and parents-in-law, too 

• Completely private (your employer won’t know and neither will we) 

• Available virtually (camera optional) 

• Accessible without needing a referral or making a claim 

You don’t need to wait until things feel unmanageable. You don’t need a diagnosis. And you don’t need to justify how you’re feeling. 

Why use the Coaching Program? 

The Coaching Program focuses on early, preventative support for managing day-to-day stress and burnout.  

You’ll be connected with a qualified mental health professional through Teladoc Health within two business days. Together, you’ll choose up to three focus areas that reflect what you’d like support with, such as: 

• Rest & Recover – improving sleep, restoring energy and preventing burnout 

• Boundaries & Balance – managing workload, expectations and mental load 

• Building a healthy relationship with self – addressing unhelpful thinking patterns 

• Relationship resilience & connectedness – strengthening communication and support networks 

• Tolerating & transforming stress – building stability during uncertain times  

You’ll then take part in three structured sessions focused on identifying your goals and developing practical strategies that fit your situation. After completing the program, you’ll receive a personalised report outlining your goals and suggested next steps. If you need ongoing support, you can return to the service as needed.  

This is guided, non-clinical support designed to help you build practical tools, confidence and resilience in everyday life. 

Coaching Program vs Mental Health Assist 

You have access to both services at no extra cost, giving you two pathways to choose from. 

Choose the Mental Wellness Coaching Program if you’re feeling: 

• Stressed or burnt out 

• Emotionally overwhelmed 

• Struggling with balance 

• Mentally stretched but not in crisis 

Choose Mental Health Assist if you: 

• Want to discuss mental health symptoms 

• Need help reviewing or understanding a diagnosis 

• Would benefit from guidance on treatment options 

Mental Health Assist provides access to a psychologist or psychiatrist within 10 days, along with a detailed report and follow-up check-ins. 

Both services sit under 360Health’s Mental Wellness offering and are available to eligible members and their families* aged 18 and over. 

Mental wellbeing and financial wellbeing are connected 

We know mental strain doesn’t exist in isolation. 

Research shows that responsibilities, support systems and financial health all influence mental wellbeing. Economic uncertainty, rising living costs and workplace pressures can compound stress and mental strain which can, in turn, affect career progression and earning capacity. 

At GuildSuper, we believe superannuation is about more than retirement savings. It’s about helping you build a secure future — and that includes supporting your wellbeing along the way. 

Looking after your mental health today can support your ability to work and plan for the future.  

Private and secure 

360Health services are delivered virtually through Teladoc Health, global leaders in virtual healthcare.  

Your privacy is protected. No personal health information is shared with your employer, MetLife or GuildSuper without your consent. You can attend sessions from home, at a time that suits you, and there’s no requirement to turn your camera on if you’re not comfortable. It’s support that meets you where you are. 

You can access both the Mental Wellness Coaching Program or Mental Health Assist through 360Health at no extra cost as part of your super.  

So for private, judgement-free support from mental health professionals, book a consultation and take the first step towards boosting your balance and resilience in today’s chaotic world.  

• Visit 360Health to book your consult 

FAQs 

What is the difference between Mental Wellness Coaching and Mental Health Assist? 

Mental Wellness Coaching Program is a goals-based program designed to help you manage stress, burnout and mental strain. Mental Health Assist is treatment-based and connects you with a psychologist or psychiatrist for diagnosis review and clinical guidance. 

Do I need a referral? 

No. You can access both services without a referral and without making an insurance claim. 

Is this included in my super? 

Yes. As part of your membership with GuildSuper, the Metlife 360Health program is available to eligible members at no extra cost. 

Is it private? 

Yes. All consultations are private. No personal health information is shared with your employer,  GuildSuper or MetLife without your consent. Teladoc Health only provides aggregated, de-identified usage data. 

Can I access both services? 

Yes. You can choose the service that best suits your needs and access multiple services if required. 

Can my family use this service? 

Eligible family members (partner, children, parents and parents-in-law) aged 18 and over can also access Mental Wellness Coaching and Mental Health Assist. 

What if I’m not sure which service I need? 

When you complete the form, Teladoc Health will be in touch to help guide you to ensure you’re connected with the most appropriate support.