Website Privacy and Security Policy
This Website Privacy and Security Policy (GuildSuper Website Privacy Policy) applies to the GuildSuper website which is prepared and maintained by Guild Trustee Services Pty. Limited ABN 84 068 826 728 (GuildSuper), Trustee of Guild Retirement Fund ABN 22 599 554 834 under the domain name www.guildsuper.com.au.
The GuildSuper Website Privacy Policy is subject to the GuildSuper Privacy Policy (see below) which we encourage you to read. The GuildSuper Privacy Policy provides more detailed information about how Guild Trustee Services Pty Ltd, as trustee of GuildSuper, and Guild Superannuation Services Limited (both members of the Guild Group of companies or “Guild Group”) manage the collection, use, disclosure and security of personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In the event of any inconsistency between this GuildSuper Website Privacy Policy and the GuildSuper Privacy Policy, the GuildSuper Privacy Policy will prevail.
In addition to the provisions of this GuildSuper Website Privacy Policy, there may also be specific and additional privacy provisions which apply to parts of the GuildSuper website. You should also review those specific and additional provisions.
In the event of any inconsistency between the provisions of this GuildSuper Website Privacy Policy and those other specific and additional privacy provisions, the specific and additional privacy provisions will apply.
This GuildSuper Website Privacy Policy may also apply to material and information provided by other companies in the Guild Group on or via websites hosted by third parties.
GuildSuper understands that you may be concerned about your privacy and the confidentiality and security of information GuildSuper may gain about you online. This GuildSuper Website Privacy Policy explains how information about you will be treated when you access the GuildSuper website.
As the GuildSuper website and underlying technology develops and evolves, GuildSuper will seek to provide you with better services and a more effective website. We encourage you to continue to review this GuildSuper Website Privacy Policy as it may change from time to time.
Information collected
The information about you that is collected will depend on how you use and access the GuildSuper website.
If you visit the GuildSuper website to read, browse or download material or information, our system will record the date and time of your visit to the GuildSuper website, the pages you have viewed, and any information downloaded. This information is used for statistical, reporting and website experience, website administration and maintenance purposes only. No personal information will be collected. Personal information is information that identifies or could identify you. For example, a name, address or other contact details.
See the GuildSuper Privacy Policy below for more detailed information about how GuildSuper may collect your personal information, under the heading 4.1. Collecting your personal information.
If you provide us with your personal information through an enquiry form on this website, this information will be received, retained, used and disclosed by GuildSuper for the primary purpose of providing you with further information about your enquiry and other products and services.
See the GuildSuper Privacy Policy below for more detailed information, about how GuildSuper may use and disclose your personal information, under the heading 4.2. Using and disclosing your personal information.
You may request at any time that no further marketing material is sent to you. You may also access the personal information that GuildSuper holds about you.
See the GuildSuper Privacy Policy below for more detailed information, about how to access and correct your personal information, under the heading 4.5. How you can access and correct your personal information
The GuildSuper website contain links to the websites of third party providers of material, information, advices, goods and services. If you have accessed such third party websites through the GuildSuper website, and if those third parties collect information about or obtain information from you, GuildSuper may also collect or have access to that information as part of our arrangements with those third parties. If collected, this information will be used for the purpose of providing you with information about our products.
See the GuildSuper Privacy Policy below for more detailed information about how GuildSuper may use and disclose your personal information, under the heading 4.2. Using and disclosing your personal information.
Third party websites should contain their own privacy and security policy and those third parties are responsible for informing you about their own privacy practices and addressing your privacy concerns.
Cookies
The GuildSuper website currently uses cookie technology to enhance your usage and the functionality of the website and to identify and remember information or benefits, features or services that may be of interest to you (based on your usage of the website). A cookie is a small text file that our website may place on your computer's hard drive in order to allow the website to identify your computer.
The use of cookies does not result in the collection of any information that enables you to be identified or the transfer of any of your personal information to a third party.
The cookie allows for recognition of such things as information you have entered, pages you have previously visited (or not visited) or features of the website you have used (or not used) to facilitate easy access to relevant information on the website. You can adjust the settings on your internet browser to manage, disable or block cookies. However if you do this, you may not be able to access certain areas of the GuildSuper Website.
The GuildSuper website contains links to the websites of third party providers of material, information, advices, goods and services. If you have accessed such third party websites through the GuildSuper website, and if those third parties use cookies, those third parties and third party websites are responsible for making appropriate disclosures on cookies to you as part of their own privacy and security policy, and those third parties are responsible for informing you about their own privacy practices and addressing your privacy concerns. If you have accessed such third party websites through the GuildSuper website, and if those third parties use cookies to collect information about or obtain information from you, GuildSuper may also collect or have access to that information as part of our arrangements with those third parties.
See the GuildSuper Privacy Policy below for more detailed information about how GuildSuper may collect your personal information, under the heading 4.1. Collecting your personal information.
GuildSuper may preserve and retain the content of any email that you send us, if GuildSuper has your consent or believes that it has a legal requirement to do so. Any personal information contained in your email, including your name and email address, will be used or disclosed for the purpose of providing you with further information about your enquiry and other products and services, in accordance with this GuildSuper Website Privacy Policy.
See the GuildSuper Privacy Policy below for more detailed information about how GuildSuper may use and disclose your personal information, under the heading 4.2. Using and disclosing your personal information.
In addition, your email message content may be monitored by our or your own internet service provider, IT consultants, or employees of GuildSuper for customer service monitoring, internet traffic monitoring, trouble shooting and maintenance purposes, or where email abuse is suspected or being investigated.
Security of information
GuildSuper aims to protect the security of the personal information you provide us when you access the GuildSuper website, email us, or contact us other ways (eg by telephone or mail).
No data transmission over the internet can be guaranteed as being totally secure. Despite the best efforts of GuildSuper, GuildSuper cannot ensure or warrant the security of any information you transmit to GuildSuper and you acknowledge that you do so at your own risk. Upon receipt of your transmission, GuildSuper takes reasonable steps to preserve the security of information about you in our own systems.
See the GuildSuper Privacy Policy below for more detailed information about how GuildSuper stores your personal information, under the heading 4.3. Storing your personal information
Changes to the GuildSuper Website Privacy Policy
You acknowledge and accept that by accessing and using the GuildSuper website, you accept and agree to the GuildSuper website Terms and Conditions and the GuildSuper Website Privacy Policy.
This is the current GuildSuper Website Privacy Policy and replaces any other Privacy and Security Policy for the GuildSuper website. GuildSuper may at any time amend the GuildSuper Website Privacy Policy by publishing the amended Policy on the GuildSuper website. You accept that by accessing the GuildSuper website, GuildSuper has provided you with sufficient notice of the changes.
Complaints
If you believe GuildSuper has breached this GuildSuper Website Privacy Policy, you have the right to lodge a complaint. For further details, please see here.
Refer to the GuildSuper Privacy Policy below for more detailed information, about how GuildSuper handles complaints, under the heading 4.6. How we handle complaints.
