Service update: We are aware of some temporary issues being experienced by members using a non-Australian mobile number to access their online account or the GuildSuper app, or trying to access our online joining form. We're working to restore full access as soon as possible. We apologise for the inconvenience and appreciate your patience
First thing to do is log in to your online member account and review your transaction history to ensure the contributions are being made at all. From there, you’ll need to know your salary pre-tax income. Your employer should be paying you 12% of your ordinary time earnings wage in super contributions. If you need help doing the maths or have concerns the amount is not correct, speak to your employer directly.